Frequently Asked Questions

1. What are the shipping options?
We offer the following shipping options:

  • Standard Shipping: Typically takes 3 to 5 business days and is free.
  • Express Shipping: Usually delivered within 1 working day, and you will need to pay for it.

2. Do you offer free shipping?
Yes! We offer free Standard Shipping, which typically takes 3 to 5 business days.

3. How long does delivery take?
Delivery times depend on your location and selected shipping method. Please be aware that shipping might take longer due to some circumstances.

  • Standard Shipping: Typically takes 3 to 5 business days.
  • Express Shipping: Usually delivered within 1 working day.

Once shipped, you will receive a tracking link!

4. How can I create an account?
Creating an account is easy! Go to the [Log In Page] and enter your email. We will send you a code, which works like a password. Every time you log in, you will need to enter your email and receive a new code for secure access.

5. What are your customer service hours?
Our support team is available from 8 AM – 4 PM (UK Timezone), Monday to Friday. We aim to respond as quickly as possible!

6. How can I contact customer support?
You can reach out to us through the contact form or via live chat and we will respond as soon as possible.

7. Can I update my shipping address after ordering?
You can update your shipping address only if the package hasn’t been sent yet. If it has already been shipped, we won’t be able to make any changes. Please reach out to us via the contact form, and we will respond as soon as possible!

8. How do I reset my password?
You can’t reset a password because every time you log in, you receive a new code, which works like a password.

9. Are there any current promotions?
No, we don’t offer any promotions at the moment.

10. Can I exchange it for a different design?
Yes! We offer exchanges if you’d like a different model or variation, but only if the package hasn’t been sent yet. Once it has been shipped, we’re unable to process exchanges. Contact our support team through the contact form, and we will respond as soon as possible.

11. How long does a refund take?
Refund requests are processed within 10 working days after approval and will be credited to your original payment method.

12. Can I return the light painting if I don’t like it?
We only offer refunds for packages that have been damaged during shipping. If your item arrived damaged, please contact us through the contact form, and we will respond as soon as possible.

13. How can I track my package?
You can track your order using the link we attach in the email with your shipping confirmation. If you have any issues, feel free to contact us through the contact form, and we will respond as soon as possible.

14. Can I modify my order after placing it?
We process orders quickly, so changes may not be possible. However, please contact our support team via the contact form, and we will respond as soon as possible, and we’ll do our best to assist!

15. What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

16. How can I place an order?
Simply add the light painting to your cart, go to checkout, enter your shipping details, and choose a payment method.

17. What power source does it use?
The light painting is rechargeable, making it easy to use without constantly plugging it in. Just charge and enjoy the illuminated artwork!

18. How does the light painting work?
This artwork features touch control, allowing you to turn it on/off and change colors with a simple tap.

19. What light colors does it display?
This light painting features three color modes:

  • White
  • Natural White
  • Cold White

You can switch between them using the touch control feature.

20. What are the product dimensions?
The light painting measures 32 cm x 23 cm x 5 cm, making it a perfect decorative piece for any room.

21. What is the light painting made of?
The body is made of wood and acrylic, with a stylish rectangular wooden frame that complements modern interiors.

22. Is this light painting in stock?
Yes! This modern light painting is currently available for purchase. However, stock levels change quickly, so we recommend ordering soon!

If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We’re here to help! Thank you for choosing GlowLabz, and we hope you enjoy your light painting!